How support works: reaching a human

Support here is simple: you send a message, and a real person replies by email. No bots deciding whether your question is worth a human.

Sending a message

Use the contact form. Include:

• The product you’re using - pick it from the Product dropdown (QuikGIF, QueryGrade, Hexal, Inferno, innodb.fyi, a Claude Marketplace plugin, or The Runbook).
• What you expected to happen, and what actually happened.
• Any steps that reproduce the issue.

What happens next

• You’ll get a confirmation email within a minute or so.
• When we reply, the response lands in your inbox. Just reply to that email to continue the conversation - your reply is threaded back to the same ticket automatically.
• You can also reach us by emailing support directly; either way opens a ticket.

Tracking your tickets

If you signed in, you can review your open and past tickets from the My tickets page.

We read every message. Clear detail up front means a faster, more useful reply.